E20-553 dernières questions d'examen certification Isilon et réponses publiés

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Code d'Examen: E20-553
Nom d'Examen: Isilon (Isilon Infrastructure Specialist Exam for Technology Architects)
Questions et réponses: 82 Q&As

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NO.1 An Isilon customer would like to have different snapshot policies and schedules on the same
directory. Why is this possible on an Isilon cluster?
A. SnapshotIQ snaps at the directory level not the volume level
B. All snapshots are scheduled through the CLI
C. SnapshotIQ uses a third-party product to create different schedules and policies on a directory
D. SnapshotIQ snaps at the volume level not the directory level
Answer: A

Isilon examen   E20-553   certification E20-553   E20-553 examen

NO.2 Which block size does Isilon SyncIQ use to transfer data?
A. 2 KB
B. 4 KB
C. 6 KB
D. 8 KB
Answer: D

Isilon   certification E20-553   certification E20-553   E20-553

NO.3 Which impact policies are available on an Isilon cluster?
A. High, Medium, Low, Paused
B. High, Medium, Low, Default
C. High, Medium, Low, Auto
D. ASAP , High, Medium, Low
Answer: A

Isilon examen   certification E20-553   E20-553   E20-553

NO.4 An Isilon customer has two 5-node clusters, one for production and one for disaster recovery
(DR). The customer's workflows are replicated to the DR cluster through SyncIQ on individual
schedules. They have shutdown their production cluster for scheduled maintenance, failed over to
the DR cluster, and are currently operating from the DR site.
Assume both clusters have identical shares, exports, user authentication, and that the client
applications have been stopped and the DNS re-pointed. What is the easiest method to continue
operations on production?
A. Initiate Automated Failback of the SyncIQ Policy
B. Revert the SyncIQ Policy
C. Initiate Manual Failback of the SyncIQ Policy
D. No change to the SyncIQ Policy
Answer: A

certification Isilon   E20-553   E20-553   certification E20-553   E20-553 examen

NO.5 Which protocols are supported by Isilon OneFS for file access?
A. NFS, HDFS, HTTP , SMB
B. SMB, HTTP , SMTP , HDFS
C. HDFS, NFS, iSCSI, SNMP
D. FTP , NFS, SMB, FC
Answer: A

Isilon   E20-553   E20-553 examen

NO.6 An Isilon customer currently has an 8-node cluster of older X-Series nodes. They are planning
several upgrades over the next three years in the following stages:
-Stage 1: Add 2 X-Series nodes to meet performance growth -Stage 2: Add 4 NL-Series nodes to
meet archive capacity growth -Stage 3: Add 10 New X-Series nodes as a hardware refresh -Stage 4:
Remove older X-Series nodes
At which stage will a SmartPool license be required?
A. 1
B. 2
C. 3
D. 4
Answer: B

certification Isilon   E20-553   E20-553   E20-553

NO.7 Which node type adds CPU, memory, and Fibre Channel connectivity?
A. Backup Accelerator node
B. Performance Accelerator node
C. X-Series node
D. NL-Series node
Answer: A

Isilon examen   E20-553   E20-553   E20-553

NO.8 While configuring Isilon SmartConnect, a customer has determined that their workload
primarily consists of short-lived connections, such as HTTP and/or FTP . Which load-balancing policy
will provide the most efficient client distribution?
A. CPU Utilization
B. Round Robin
C. Connection Count
D. Random Selection
Answer: A

certification Isilon   E20-553   E20-553   E20-553   E20-553

NO.9 What is the default method in which Isilon OneFS uses SSDs?
A. Metadata read acceleration
B. Metadata read/write acceleration
C. Data on SSDs
D. Avoid SSDs
Answer: A

Isilon   E20-553   E20-553

NO.10 Which methods of Isilon OneFS administration are enforced by RBAC?
A. Platform API, command line, and web administration interface
B. Command line, InsightIQ, and web administration interface
C. SNMP and web administration interface
D. Command line, web administration interface, and SNMP
Answer: A

Isilon examen   E20-553   E20-553   E20-553

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Code d'Examen: 132-S-900.6
Nom d'Examen: Avaya (Avaya IP Telephony Design Elective Exam)
Questions et réponses: 103 Q&As

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NO.1 In discussing an organization's DHCP strategy, you find they distribute IP address assignment for IP
telephones at the branch location via the telephony gateway.
Which two gateways are viable options to support the customer's DHCP strategy? (Choose two.)
A. G250 Media Gateway
B. G350 Media Gateway
C. G650 Media Gateway
D. G700 Media Gateway
Answer: AB

Avaya   certification 132-S-900.6   132-S-900.6 examen

NO.2 Your client is considering a VoIP application for their S8500 Media Server and G650 Media Gateway.
Due to the time-sensitive nature of VoIP applications, several issues should be discussed prior to arriving
at a final design.
Which two VoIP guidelines should you discuss with the customer? (Choose two.)
A. VoIP should be implemented on an entirely switched network.
B. VoIP will cause some discourse due to lower voice quality than TDM calls.
C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of interest.
D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20 Mbps.
Answer: AC

Avaya examen   132-S-900.6   certification 132-S-900.6

NO.3 The S87xx platform is available as a net new system in which configuration?
A. Voice Bearer over ATM
B. Stand Alone (S87xx only)
C. Traditional G3R without IP
D. Voice Bearer over IP (IP Connect)
Answer: D

Avaya   132-S-900.6   132-S-900.6 examen

NO.4 A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
A. overvoltage
B. overheating
C. undervoltage
D. high humidity
Answer: AB

certification Avaya   132-S-900.6   132-S-900.6   certification 132-S-900.6   certification 132-S-900.6

NO.5 Your client's department store business has 24 locations worldwide. Each location has its own
communications switch and is included in a QSIG network. The stores have standardized on specific
extension numbers representing departments. The client is considering moving to a single, distributed
S8700 system but is concerned with the loss of dial plan functionalities.
How do you address the client's concern?
A. provide Uniform Dial Plan software
B. utilize ACM Multi-location Dial Plan software
C. create unique extensions per location for each application
D. relate that standard S87xx dial plan software will address the issues
Answer: B

Avaya   132-S-900.6 examen   certification 132-S-900.6   132-S-900.6 examen   certification 132-S-900.6

NO.6 An RFP for a Interactive Voice Response (IVR) unit and mid-sized communication system has been
released. You are responsible for determining the design solution. The RFP states that the IVR platform
must be engineered to handle 135 25-second messages during the busy hour. You calculate this
requirement to equal 47 ports.
If you provide 47 ISDN PRI trunks (two ISDN PRI facilities), which two traffic concerns must you consider?
(Choose two.)
A. No trunk growth is available on the ISDN PRI facilities.
B. 47 active trunks overload the two ISDN PRI facilities, seriously affecting traffic load and call
completions.
C. Considering there is only one channel for signaling, a backup D channel cannot be provided, affecting
traffic if the D channel fails.
D. ISDN PRI facilities direct from the central office limit the caller's ability to connect to the proper
resource, causing increased usage.
Answer: AC

Avaya examen   certification 132-S-900.6   132-S-900.6

NO.7 You are preparing to design an IP Telephony-based S87xx. You are assisting the client in determining
the type of QoS/CoS they should incorporate on their data network.
What do you recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should use DiffServ Code Points (DSCP).
Answer: BD

Avaya   132-S-900.6 examen   132-S-900.6   certification 132-S-900.6   132-S-900.6   certification 132-S-900.6

NO.8 A customer is looking to add a remote location to the S8730. They will have six IP telephones that will
require PoE, two analog CO lines and require basic survivability. Which of the following would you
recommend?
A. G250 - analog / SLS
B. G250 - analog / LSP
C. G350 - analog / SLS
D. IG550 / SLS
Answer: A

Avaya   certification 132-S-900.6   certification 132-S-900.6   132-S-900.6

NO.9 A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes IP
Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the
implementation team is the network region design.
What four IP endpoint characteristics may be included in the network region design document? (Choose
four.)
A. codec set
B. UDP port ranges
C. 802.1p/Q settings
D. VLAN assignments
E. identification of locations
Answer: ABCE

Avaya   132-S-900.6   132-S-900.6

NO.10 A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote
locations. Each G700 Gateway will include an S8300 Local Survivable Processor and approximately 75
IP sets incorporating G.711.
What Avaya feature allows IP sets to register with the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

Avaya examen   certification 132-S-900.6   132-S-900.6   132-S-900.6

NO.11 You have a corporate site with an S87xx Media Server in location A, and a remote site with an
G700/S8300 LSP processor in Location B. The WAN connection goes down.
In what sequence will the G700 register with the S8300?
A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary call
processor.
C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now the
primary call processor.
D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister with the
next Media Server in the media controller list.
Answer: D

Avaya   132-S-900.6   132-S-900.6 examen   132-S-900.6

NO.12 Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
A. suggesting upgrading LAN switches to support QoS
B. defining VLANs to limit access from specific IP endpoints
C. considering encryption on IP calls for protection from eavesdropping
D. considering G.729 compression to protect IP calls from eavesdropping
Answer: BC

Avaya   132-S-900.6 examen   132-S-900.6

NO.13 A customer has an Avaya S87xx Media Server with an Avaya G650 Media Gateway. They want the
remote site tied-in to the main. The remote site has a DSL line for Internet access. They currently have a
secure VPN tunnel to the main site and want to implement VoIP over this tunnel.
What is your biggest concern as a designer?
A. NAT issues
B. implementation issues
C. Security cannot be guaranteed
D. Voice quality cannot be guaranteed
Answer: D

certification Avaya   132-S-900.6   132-S-900.6   132-S-900.6 examen   certification 132-S-900.6

NO.14 Your customer solution requirements call for a mix of SIP and H.323 endpoints. Which entity in the SIP
Infrastructure can perform routing of sessions invitations, authentications and accounting functions?
A. SIP Proxy
B. SIP redirect
C. SIP registrar
D. SIP media gateway controller
Answer: A

Avaya   132-S-900.6   132-S-900.6   132-S-900.6 examen   certification 132-S-900.6

NO.15 If a customer has multiple systems from different vendors and wants to network them together, which
software should be used?
A. DCS
B. ARS
C. UDP
D. QSIG
Answer: D

Avaya   certification 132-S-900.6   132-S-900.6   certification 132-S-900.6

NO.16 The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco,
3Com and Avaya) WAN.
When implementing VoIP on this network, which two routing protocols should be implemented? (Choose
two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: AD

Avaya   132-S-900.6   132-S-900.6   certification 132-S-900.6   132-S-900.6

NO.17 Which three are QoS/CoS recommendations that the Avaya Solution Designer can make to
optimize an all Avaya Converged IP Solution? (Choose three.)
A. Switched networks should use IEEE 802.1p/Q.
B. Routed networks should use DiffServ Code Points.
C. Port priority can also be used to enhance 802.1p/Q and DiffServ.
D. Mixed networks should choose only one (802.1p/Q or DSCP) as a best practice.
Answer: ABC

Avaya examen   132-S-900.6   132-S-900.6 examen   132-S-900.6   certification 132-S-900.6

NO.18 In a distributed S87xx Media Server system with G650 Media Gateways in 3 port networks, what is the
distance concern with the TDM cable length?
A. Due to the length of the TDM cable, the slack must be coiled and secured to the back of the PN.
B. The TDM cable can be ordered to custom fit the system. The designer must know the PN to G650
layout.
C. If the incorrect cable length attribute is chosen, it will not allow the associated G650s to connect to the
PN.
D. Due to its limited length, each G650 of a PN must be co-located in the same 19 inch data rack as the
rest of the PN.
Answer: D

certification Avaya   132-S-900.6   certification 132-S-900.6

NO.19 Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets, and 5
CO trunks.
How many TN2602 Media Processor boards are required if G.729 is incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

Avaya   132-S-900.6 examen   certification 132-S-900.6   132-S-900.6

NO.20 Which three should be investigated when validating a wireless network design? (Choose three.)
A. installed ductwork and walls
B. locations of network servers
C. other wireless networks in the area
D. operating system of user machines
E. environmental, moisture, temperature variations
Answer: ACE

Avaya   132-S-900.6 examen   132-S-900.6   132-S-900.6   132-S-900.6

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132-S-708 dernières questions d'examen certification Avaya et réponses publiés

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Code d'Examen: 132-S-708
Nom d'Examen: Avaya (Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 77 Q&As

132-S-708 Démo gratuit à télécharger: http://www.pass4test.fr/132-S-708.html

NO.1 .A healthcare company operates a mail order prescription business. Its contact center primarily
takes orders from existing and new customers. Upper management has decided not to implement
an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once
they implement the new system, it will not operate as advertised. The IT staff asks you what they
can do to ensure that their application development time is not wasted in the event that they
ultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effective
advice you can give the IT staff?
A. Advisethem to create their application using the competitor's proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advisethem to escalate the decision about the platform since it will be very difficult to convert
later on.
D. Advise them to create their application inVoiceXML so that there will be portability to Avaya
Voice Portal.
Answer: D

Avaya   132-S-708   132-S-708   certification 132-S-708   certification 132-S-708

NO.2 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive from implementing an Avaya Voice Self-Service solution? (Choose three.)
A. Agents can focus on complex customer issues.
B. Solution provides an effective 1-way voicemail solution.
C. Answers to common questions are available at any time.
D. Callers are connected directly to the agent of their choice.
E. Callers can be directed to routine information without agent assistance.
Answer: A,C,E

Avaya   132-S-708 examen   132-S-708 examen   132-S-708 examen

NO.3 .A customer currently has one contact center in Denver using Avaya Interactive Response (IR).
They use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their applications are all written in TAS. They are very satisfied with the state of their
current applications. They are opening a new facility in another location and want to have the
same Voice Self-Service applications in this new location. They need the new location operational
in four weeks. Cost is an issue. Since cost and expediency are primary concerns, what would you
suggest to add Voice SelfService capacity to the new location?
A. Add Avaya Voice Portal systems/ports in the new location.
B. Add Avaya Dialog Designer systems/ports in the new location.
C. Add Avaya Interactive Response systems/ports in the new location.
D. Add Avaya Interactive Response systems/ports to the primary location.
Answer: C

Avaya   certification 132-S-708   132-S-708   132-S-708   132-S-708   certification 132-S-708

NO.4 .Which two hardware components are required for Avaya Interactive Response (IR) using Voice
over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. SunSparc-based server
D. Communication Manager
Answer: C,D

certification Avaya   132-S-708 examen   132-S-708 examen   132-S-708

NO.5 .Which two hardware components are required for Avaya Voice Portal using Voice over IP?
(Choose two.)
A. NMS boards
B. Dialogic boards
C. Intel/AMD server
D. Communication Manager
Answer: C,D

Avaya examen   132-S-708   132-S-708 examen   132-S-708

NO.6 .Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A. Microsoft IIS
B. Apache Tomcat
C. IBMWebSphere
D. Oracle J2EE Web Server
Answer: B,C

Avaya examen   132-S-708   132-S-708 examen   132-S-708 examen

NO.7 .Your customer's company has extensive web services architecture. All communication with
customers has been through web chat and email. Customer demand has required the company to
setup a call center. They can only afford to staff a few agents, and firmly believe that a speech
application that accesses their existing web services would fulfill 70-80% of their incoming calls.
Which solution would meet their requirements?
A. Avaya Voice Portal and IVR Designer
B. Avaya Interactive Response and IVR Designer
C. Avaya Voice Portal and Avaya Dialog Designer
D. Avaya Interactive Response and Avaya Dialog Designer
Answer: C

Avaya examen   certification 132-S-708   certification 132-S-708

NO.8 .A company has decided to enter the ISV business and create custom Voice Self-Service
applications for Avaya platforms. They want to learn a single tool set and would like to be in this
business for the foreseeable future. Which skill set should they develop to be compatible with
current and future Voice Self-Service applications?
A. IVR Designer andVoiceXML
B. Dialog Designer andVoiceXML
C. Voice@Work and ScriptBuilder
D. IVR Designer and Transaction Assembly Script
Answer: B

Avaya   certification 132-S-708   certification 132-S-708   132-S-708

NO.9 .Which two methods can be used to get and put data between Avaya Interactive Response (IR)
and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: C,D

Avaya   132-S-708   132-S-708   132-S-708   132-S-708

NO.10 Which integration alternative provides optimal routing to an agent based on information gathered
at any given point within a Voice Self-Service application?
A. Avaya Interaction Center
B. Avaya Proactive Contact
C. Avaya Operational Analyst
D. Avaya Interactive Intelligence
Answer: A

Avaya   132-S-708   132-S-708 examen   132-S-708   132-S-708

NO.11 .Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A. Speaker Verification
B. Application Simulation
C. TAS Application Development
D. VoiceXML Application Development
Answer: B,D

Avaya examen   132-S-708   132-S-708   132-S-708 examen

NO.12 .Which three elements are required to run an Avaya Voice Portal solution with a speech
application? (Choose three.)
A. Speech Server
B. Domain Controller
C. Media Processing Platform (MPP)
D. Voice Portal Management System (VPMS)
E. Lightweight Directory Access Protocol (LDAP)
Answer: A,C,D

certification Avaya   132-S-708   132-S-708   certification 132-S-708

NO.13 .A customer wants to answer technical support questions 24x7 yet avoid paying for increased
staffing for night and weekends. Forty-five percent of agent calls are simple fixes that include
power-down and power-up support, explaining where to obtain the three-page troubleshooting
document, and the faxing of that document. Agents also sell post-warranty maintenance plans and
currently have only a 5% take rate due to high call volumes from new customers. One solution is
to off-load agent calls with an Avaya Voice Self-Service solution. Which two activities are
specifically targeted at reducing operational expenses and meeting business requirements?
(Choose two.)
A. Expensive customer service agents should not have to answer routine information requests.
B. Technical support calls should be delivered to customer service agents during the night and
weekend shifts.
C. Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D. Overflow calls should be routed to a voicemail system where they can describe their problem
and get a callback with the solution.
Answer: A,C

Avaya examen   132-S-708   132-S-708 examen   132-S-708 examen

NO.14 .An Avaya Voice Self-Service customer has a limited service contract for IT and
telecommunications. They only have staff available from 9 a.m. to 5 p.m.; otherwise they are
available using a pager. The contact center uses Avaya contact center and reporting solutions.
The contact center has staff onsite 24 hours a day. They actively monitor their agent pool and
have offered to monitor Voice Self-Service ports if they can have access to the data center to
monitor the system's health. There are significant security concerns with providing this type of
access to non-technical staff. Which alternative would allow the contact center personnel some
monitoring capabilities?
A. Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B. Place the self-service ports in front of the Communication Manager; monitor the ports on the
Call Management System (CMS) using real-time reports.
C. Place the self-service ports behind the Communication Manager; turn on RedirectOn No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
D. Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
Answer: A

certification Avaya   132-S-708 examen   132-S-708 examen   132-S-708   certification 132-S-708

NO.15 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement
an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing
calls to agents. They want callers to be identified, serviced (provide routine information), and
routed to an agent with minimal input from the caller.
Which two speech elements would be required to implement this solution? (Choose two.)
A. Voice over IP (VoIP)
B. Text-to-Speech (TTS)
C. Speech Recognition (SR)
D. Speech Application Builder (SAB)
Answer: B,C

certification Avaya   certification 132-S-708   132-S-708 examen   132-S-708   132-S-708

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Code d'Examen: 3000.2
Nom d'Examen: Avaya (ACSS Small and Medium Enterprise (SME) Communications)
Questions et réponses: 103 Q&As

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NO.1 Call routing in a multi site SCN solution needs careful planning to prevent which three.? (Choose three.)
A. VCM resources are not over subscribed.
B. VMPro ports are not over subscribed.
C. Trunk ports are not over subscribed.
D. ACD routes are not compromised.
E. Calls are not tromboned.
Answer: A,B,C

Avaya   3000.2   certification 3000.2   3000.2 examen

NO.2 Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk
without additional licenses? (Choose two.)
A. IP 500 PRI U
B. Voice Compression Module
C. ISDN U
D. PRI 24/30
E. Legacy Carrier Card
Answer: D,E

Avaya   3000.2   3000.2   3000.2 examen   3000.2 examen

NO.3 Your customer has requested that you implement a plan to give their two sites complete resiliency.
Which two will accomplish this? (Choose two.)
A. IP Office Resiliency License
B. IP Phones with backup call server
C. IP500v2 with redundant processor
D. Preferred Edition
Messaging at both locations
Answer: B,D

Avaya   certification 3000.2   3000.2 examen

NO.4 A customer is running SIP phones that are locked down to G.729a.
What is the bandwidth used for the speech of ten simultaneous calls?
A. 63 Kbps
B. 80 Kbps
C. 560 Kbps
D. 640 Kbps
Answer: B

certification Avaya   certification 3000.2   3000.2   certification 3000.2   3000.2   certification 3000.2

NO.5 A customer has opened up a new location in London that will have four employees. They want to SCN
this site with the current location in New York City which has an IP500 that has been installed for over a
year without any software revisions. The employees in London will use the New York City location for all
outbound and inbound calls and want to be able to dial any extension at either location.
What should you recommend for this customer?
A. Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP
trunk to connect back to New York City.
B. Install an IP500 with four IP phones in London and create a VPN connection between London and New
York City with firewalls at both locations using double network address translations.
C. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to
New York City to dial out of New York City.
D. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect
back to London to dial out of London.
Answer: C

Avaya   3000.2 examen   3000.2

NO.6 Which three requirements are collected during the Infrastructure Data Gathering phase? (Choose
three.)
A. Productivity Requirements
B. Physical Layer: Existing Telecom Infrastructure
C. Above Physical Layer: Existing Data Network
D. Line of Business application integration needs
E. Current PBX/Key System Features and Dial Plan
Answer: B,C,E

certification Avaya   3000.2   3000.2

NO.7 Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech
(TTS) enabled auto attendant? (Choose two.)
A. IP Office Essential System license
B. IP Office Preferred System license
C. IP Office Advanced System license
D. VMPro TTS (Generic)
E. Database license
Answer: B,C

Avaya   3000.2 examen   3000.2   certification 3000.2

NO.8 A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for
UMS does not appear.
What is the cause?
A. The UMS service is installed automatically.
B. The UMS licenses have not been loaded.
C. The server platform does not meet the requirements.
D. The Windows account does not have permission.
Answer: C

Avaya   3000.2 examen   3000.2 examen   certification 3000.2

NO.9 You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an
Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3)
for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc.
An additional requirement is to have the voicemail to email option for all people working at the TIC of
Milan.
Which IP Office version will meet these requirements for the least cost?
A. IP Office Preferred Edition
B. IP Office Preferred Edition and IP Office Advanced Edition
C. IP Office Essential Edition
D. IP Office Advanced Edition
E. IP Office Basic Edition
Answer: C

Avaya   certification 3000.2   3000.2   certification 3000.2

NO.10 A customer has opened up another location in London that will have four employees and wants to SCN
this site with the current location in New York City which has an IP500 that has been installed for over a
year without any software revisions.
Which two solutions do you recommend for the London location? (Choose two.)
A. Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500,
upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and
verify the correct software version on the phones.
B. Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS
module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS
module with the version level with New York City and install the four digital phones.
C. Install four digital phones and create a VPN connection between London and New York City for the
digital phones to connect back to the digital station module in New York City.
D. Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500,
match the IP Office version level with New York City, install four IP Phones, and verify the correct
software version on the IP phones.
Answer: B,D

certification Avaya   3000.2 examen   certification 3000.2   3000.2 examen

NO.11 A customer is requesting space required for an IP500 and expansion modules. IT says that they have
12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required.
The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The
VMPRO server takes 4U space on the rack.
What is the minimum space required for the IP Office?
A. 2U
B. 6U
C. 8U
D. 12U
Answer: B

certification Avaya   3000.2   3000.2

NO.12 The design for an IP Office has two locations. They will need phones, voicemail, and meet me
conferencing ability. They will have a PRI at the main office and the remote office will also use it for
inbound and outbound calls. The main site has forty users and one fax machine. The remote site has
fifteen users and one fax machine.
Which cards and modules are required in the IP Office at the main site to support all digital phones?
A. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module
Answer: D

Avaya examen   3000.2   certification 3000.2

NO.13 Which supported hardware is needed to protect an analog extension port that is in a different building
than the control unit?
A. ITWLinx towerMAX DS/2
B. Analog surge protector
C. ITWLinx towerMAX SCL/8
D. IP Office Barrier Box
Answer: D

Avaya   3000.2   3000.2   3000.2   3000.2

NO.14 In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific
user?
A. General
B. Advanced
C. Log On
D. Dependencies
E. User
Answer: C

Avaya examen   3000.2   3000.2 examen   3000.2

NO.15 Which two are power options for IP telephones on the IP Office? (Choose two.)
A. Class "B" 24 Volt power supply
B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
C. Class "A" 24 volt power supply
D. Power over Ethernet switch conforming to 802.3af standards
Answer: B,D

Avaya   certification 3000.2   3000.2 examen   3000.2   3000.2

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Code d'Examen: 6005.1
Nom d'Examen: Avaya (Avaya Communication Server 1000 Implementation Exam)
Questions et réponses: 67 Q&As

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NO.1 A technician is upgrading an exiting option 11C Rls. 5.5 system to a Communication Server (CS) 1000E
Rls. 7.0 standard Availability with a single Media Gateway 1000E chasses . A CPMG, Co-Resident Server
card is being deployed during the upgrade. This is a stand-alone system that is not part of a larger
network so the CPMG will act as its own Primary Security Server Which supplication deployment
combination will be deployed on the CPMG server for this customer?
A. CS+SS+EM
B. CS+SS+SIPL
C. CS+SS
D. CS+SS+NRS
Answer: A

Avaya   certification 6005.1   6005.1 examen

NO.2 A customer purchased a new Communication Server 1000E SA system with five media gateways which
include MG 1: CPMG (Call Server, Signaling Server, Media Gateway Controller) MG2: Media Gateway
Controller MG3: Media Gateway Controller MG4: Media Gateway Controller MG5: Media Gateway
Controller Which statement is true regarding the configuration of Media Gateway 1.?
A. The Call Server and Media Gateway share the same ELAN IP address
B. The Call Server, Signaling Server, and Media Gateway share the same ELAN IP address.
C. The Call Server and Media Gateway have different IP addresses
D. The call Server, Signaling Server, and Media Gateway have different IP addresses
Answer: C

certification Avaya   6005.1   certification 6005.1

NO.3 A technician has previously scheduled Subscriber Manager to build a new telephone account for the
subscriber John Smith at midnight. However, the next morning it is discovered an account has not been
provisioned What should be done next?
A. Look at ss_common logs in Linux base
B. Within UCM, look at OAM logs under Tools->logs
C. Within UCM, look at Security Event logs under Tools-> logs
D. Look at cs_console logs in Linux base
Answer: B

Avaya   6005.1   6005.1   certification 6005.1   6005.1 examen   6005.1

NO.4 A customer has deployed a Communication Server (CS) 1000 Ris.7.0 system at their site, and have
asked that a swap using the using the Element Manager Pones tool on the two telephone sets shown in
the print-out be performed What should the customer be told regarding this request?
A. These two telephones cannot be swapped because they do not have compatible TN types
B. These two telephones can be swapped because they are both assigned to TGAR 1
C. These two telephones can be swapped because they both have the same VCE Class of service
D. These two telephones can not be swapped because they are not in the same Call Pickup group
Answer: A

Avaya   6005.1   certification 6005.1

NO.5 A customer has installed a Media Gateway Controller (MGC) and would like to change the baud rite
settings for the SDI ports, The bind rates for all Serial Data Interface (SDI) ports on the MGC are
configurable through Call Server Which overlay is used to configure the MGC SDI ports?
A. LD 137
B. LD 117
C. LD 97
D. LD 17
Answer: D

Avaya   certification 6005.1   6005.1   6005.1   6005.1

NO.6 A technician is planning to implement a single IP telephony node for a Co-Resident Communication
Server (CS) 1000E system at release 7.0 Which components can be configured within the node?
A. Virtual trunk gateways, virtual loops, Personal directory, IM and presence publisher
B. SMRN for MAS, SIP Line Gateway, Personal Directory
C. IP Media services, SIP Line Gateway, Personal directory, SIP Gateway
D. SIP Line Gateway, TPS, Personal directory, AML link, Voice gateway codecs
Answer: C

Avaya examen   6005.1 examen   6005.1   certification 6005.1   6005.1   certification 6005.1

NO.7 A CUSTOMER WITH A Communication Server (CS) 1000E Rls. 5.5 with two IPMGs is upgrading their
system to release 7.0 The upgraded system will have two IP Media Gateways Which two statements are
true regarding DSP resources for the IP Media Gateways in the upgraded system? (Choose two)
A. DSP resources are no longer required for inter-IPMG calls
B. DSP resources are localized to a particular IPMG where the DSP resource is located
C. DSP resources are considered system resources and are not localized to a particular chassis
D. DSP resources are required for TDM to IP calls
Answer: B, D

Avaya examen   6005.1   certification 6005.1

NO.8 A customer is preparing to install software on the CPMG Server and would like to display the boot
sequence on the system terminal for the BIOS ROM, and Operating System Which port on the CPMG
services this information?
A. Frontface TTY Port 2
B. Frontface TTY Port 1
C. Backplane 3-port connection TTY Port 0
D. Frontface Embedded LAN (ELAN) port0
Answer: B

Avaya   certification 6005.1   6005.1 examen

NO.9 A customer has asked if the Communication Server (CS) 1000 Rls, 7.0 system can prowde Executive
users with the ability to selectively drop people that have been added to a conference Based on the
print-outs and assuming the CSD Key has been programmed and the Class of Service assigned is CDCA
which capabilities are current available to the user of extension 2006?
A. The user can not see the conference display count or selectively disconnect callers
B. The user can see the conferee display count and can selectively disconnect callers
C. The user can see the conferee display count but can not selectively disconnect callers
D. The user cannot see the conferee display count but can selectively disconnect callers
Answer: B

Avaya   6005.1 examen   certification 6005.1   6005.1   6005.1

NO.10 A Customer has deployed a Communication Server000 Rls. 7.0 system at their site Their states
department is expanding and has asked that five new telephones be added with the same capabilities as
the existing telephones in the department Which programming command should be used to complete this
task?
A. Move to DN
B. Move form TN
C. Copy from DN
D. Copy from TN
Answer: D

Avaya   6005.1   6005.1 examen

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Code d'Examen: 6209.1
Nom d'Examen: Avaya (Avaya Aura Contact Center CCT and Multimedia Implementation Exam)
Questions et réponses: 53 Q&As

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NO.1 A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no
option to add Communication Control Toolkit (CCT) user account details is presented.
What option must be taken to solve this problem?
A. The agent user type must be set to supervisor agent
B. Enter the SIP address of the agent ­ t he vo i ce u ri se r ve r
C. The Create CCT agent
option must be selected
D. The agent first and last name must be populated
Answer: C

Avaya   6209.1   certification 6209.1   6209.1   certification 6209.1

NO.2 The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a
contact center with less than 200 agents or less than 12000 calls per hour. The Contact Center Support
Multimedia Outbound and Universal Networking. The co-resident applications link through Contact Center
Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control
Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the
drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?
A. C:\ and 60 GB
B. D:\ and 80 GB
C. E:\ and 120 GB
D. F:\ and 300 GB
Answer: B

Avaya   6209.1 examen   6209.1   6209.1 examen   certification 6209.1

NO.3 Where can the settings are configured for the inbound mail handler (IMH) such as the time between
intervals?
A. Through the Contact Center Manager Administration Network Configurations screen
B. Through the email server
C. Through the Outbound Campaign Manager
D. Through the Multimedia Administrator
Answer: A

Avaya   6209.1 examen   certification 6209.1   certification 6209.1

NO.4 A technician has been asked to generate outbound and multimedia reports based on data stored
within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia
data sources through the Report Creation Wizard for reporting customization. The CCMM server has
been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?
A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
B. Add the Communication Control Toolkit (CCT) server to theCCMA
C. Add the Microsoft Exchange server to the CCMA
D. Assign the CCT server as a reporting server for the CCMS
Answer: A

Avaya   6209.1   6209.1   certification 6209.1   certification 6209.1

NO.5 A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment.
Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing
to occur.
What name convention differentiates multimedia skillsets from voice skillsets?
A. Add a multimedia suffix to the skillset name
B. Add a multimedia prefix to the skillset name
C. Add a multimedia disposition code to the skillset name
D. Add multimedia to the skillset name.
Answer: B

Avaya   6209.1   6209.1 examen   6209.1 examen

NO.6 You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact
Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server
(CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem
with this installation?
A. No CCT users have been created
B. The CCT server does not have valid licenses
C. The CCT server has not been added in CCMA
D. Open Queue has not been enabled on the CCMS
Answer: D

Avaya   certification 6209.1   6209.1 examen   6209.1

NO.7 The technician has installed a Contact Center multimedia (CCMM)email and web services to the
Contact Center solution.
What do the customers email and web server connect to?
A. Customer LAN
B. Contact Center Server Subnet
C. Customer server ELAN
D. Contact Center Server ELAN
Answer: A

Avaya   6209.1   6209.1

NO.8 A network drive is being mapped that will be used to setup the Contact Center Multimedia database.
The following information is provided:
-The Contact Center Multimedia server name is CCMM001
-The Contact Center Multimedia server IP address is 192.167.140.15
-The backup server name is backup004
-The backup server IP address is 192.167.140.20
-The backup folder name is dbbackup
What is the UNC path for the mapped network drive.?
A. \192.167.140.15\dbbackup
B. \CCMM001\dbbackup
C. \192.167.140.20\dbbackup
D. \dbbackup\backup004
Answer: B

certification Avaya   6209.1   6209.1   6209.1   certification 6209.1

NO.9 An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to
verify network connectivity from the agent PC to the Contact Center Multimedia server.
Which command is used to verify the physical network connection between agent PC to the CCMM
server?
A. Arp
B. Ping
C. Tracert
D. Ipconfig
Answer: B

Avaya examen   6209.1 examen   6209.1   certification 6209.1

NO.10 A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the
event viewer? (Choose three)
A. NCCT Call Log
B. NCCT Security
C. NCCT Audit Log
D. NCCT Error Log
E. NCCT System Log
Answer: B,D,E

Avaya   6209.1   6209.1 examen   6209.1 examen   6209.1

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Code d'Examen: 3100.1
Nom d'Examen: Avaya (Avaya Aura Communication Manager Administration Exam)
Questions et réponses: 58 Q&As

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NO.1 There are two GUI-based access tools available: Avaya site administration (ASA) and system
management interface (SMI).
Which statement correctly differentiates between ASA and SMI?
A. Both SMI and ASA can perform the same administration tasks but ASA is being replaced by SMI.
B. Both SMI and ASA can perform the same administration tasks but SMI is for technicians and ASA
is for customers.
C. SMI provides access to less frequent administration, installation and upgrade functions, while ASA
provides access to day-to-day administration functions.
D. Old hardware and software (Pre - 5.x) is administered using SMI, while current hardware and
software (5.x and later) is administered using ASA.
Answer: C

Avaya   certification 3100.1   3100.1 examen   3100.1 examen

NO.2 The Avaya Extension to Cellular feature provides users with the capability to have one
administered telephone that supports communication manager features for both an office
telephone and one outside cellular or wireless telephone, two fields must be set to "Yes" in order to
use this functionality:
Enhanced EC500 and extended Cvg/Fwd Admin.
Which command do you use to verify the field settings?
A. System-parameters features
B. System-parameters customer-options
C. System-parameters wireless
D. System-parameters converge-forwarding
Answer: B

Avaya examen   certification 3100.1   3100.1 examen

NO.3 You are adding ten new IP telephones in a small company administered with a G430 Media
Gateway and a S8300D ICC main server. The G430 has the S8300D inserted in the slot V1, and
MM71 in the slot V2, and an MM712 in the slot V3.
Which hardware module will act as Gatekeeper for the telephones?
A. MM710
B. MM712
C. MGP on the media gateway
D. S8300D server using Processor Ethernet (PE)
Answer: D

Avaya examen   certification 3100.1   3100.1 examen   certification 3100.1   certification 3100.1

NO.4 You want a user's station to be able to dial extension 5605 and 5608 only.
Which station configuration will achieve this?
A. Assign COR 11 to user' station, In COR11
Set COR-to COR calling permission = 'n' for all except COR 10.
Assign COR to 5605 and 5608.
Ensure that these two CORs are not assigned to any other station object.
B. The FRL = 7to user's station. FRL = 7 to station 5606 and 5608.
Set FRL for all other stations to 6 and lesser
C. Assign COR 10 to user's station.
In COR 11, set CPR-to-COR calling permission = 'n' for all except.
Assign COR 11 to 5605 and 5608.
Ensure that these two CORs are not assigned to any other object.
D. The FRL = 5 to user's station, FRL = 7 to station 5606 and 5608.
Set FRL for all other stations to 5 or lesser.
Answer: A

Avaya examen   certification 3100.1   3100.1   3100.1 examen   3100.1 examen   3100.1

NO.5 Communication Manager Backups are done through the system management interface (SMI).
Which three statements about the Communication Manager backup function are correct? (Choose
three)
A. The backup function creates two complete files on the internal hardware drive.
B. The backup function can create a file on a network device using protocols: SCP , SFTP , or FTP .
C. The backup function can encrypt the file with a pass phrase.
D. The backup is done dynamically and cannot be scheduled in advance.
E. The full Backup option does not do Save Transaction Command Automatically before creating the
backup file.
Answer: B,C,E

Avaya   3100.1 examen   certification 3100.1   3100.1

NO.6 Consider the signaling Group Information shown in the exhibit.
Which SAT command can you use to get the IP address of the Far-end Node of the Signaling group
50?
A. Display board CLAN10
B. List node-name all
C. List ip-address nodes
D. List ip-interface nodes
Answer: B

Avaya examen   3100.1 examen   3100.1   3100.1   certification 3100.1

NO.7 A remote user Avaya softphone to work from home reports that the client desktop application
will not register. After verifying that the user has configured the softphone application to "point" to
the current IP address of a Communication Manager Gatekeeper using an administered extension,
you ask if the user supplied a password when logging on. The user confirms that the password was
used on each log-on attempt.
You look up the user's information and note that the type field is 4620 (IP telephone) and the
security code field is.
With reference to the scenario described in the exhibit, which action should you take to ensure that
the user can use the IP SoftPhone?
A. Change the IP SoftPhone field to y.
B. Change the Converge Path 1 value to match the value in converge path 2.
C. Change the message Lamp Ext value to match the extension number.
D. Change the name in the name field to match the name as administered in the LDAP directory.
Answer: A

Avaya   3100.1   3100.1   3100.1

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Code d'Examen: 3303
Nom d'Examen: Avaya (Avaya Proactive Contact Implementation and Maintenance Exam)
Questions et réponses: 82 Q&As

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NO.1 A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations.
How many Java processes should be running while checking mid-tier services (check_mts)?
A. 3
B. 4
C. 10
D. 13
E. 14
Answer: A

Avaya   3303 examen   certification 3303   3303

NO.2 A system operator reports that agents are randomly being disconnected from Proactive Contact Agent.
You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to
set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of
recording the next occurrence?
A. tail-facc*0219
B. check_errors 20110219
C. logadm -p opmon |7
D. logcat -p agent
Answer: C

Avaya   3303 examen   certification 3303   3303 examen

NO.3 What should the crontab of a secondary dialer have?
A. pds_maintenance
B. pds_maintenance and db_rnaintenance
C. pds_maintenance and mts_maintenance
D. pds_maintenance, mts_maintenance and db_mainlenance
Answer: B

Avaya   3303   certification 3303   3303   3303 examen

NO.4 A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that
the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the
job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
A. Log on to the dialer and run check_db and check_mts.
B. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to
send you the output for analysis.
C. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
D. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from
mo_last_status;
E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
Answer: A,D,E

certification Avaya   certification 3303   certification 3303   3303   3303

NO.5 To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt
outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
A. Opt-out Digit: 5
B. When an opt-out happens, transfer to .. : Transfer to a VDN
C. Message to be played when opt-out fails : 1
D. When opt-out happens, transfer to : Transfer to an outbound job
E. Opt out Digit: #
Answer: A,B,C

Avaya   certification 3303   3303 examen   3303 examen   3303

NO.6 A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough
records are selected. The operator wants to change selection criteria to select more records and re-run
the call selection without stopping the job.
How can this be achieved?
A. Change the parameters and re-run the selection from Monitor.
B. Change the parameters and re-run the selection from Editor.
C. Change the parameters and re-run the selection from Command User Interface (CUI).
D. Change the parameters and re-run the selection from Analyst.
Answer: A

Avaya examen   3303   certification 3303   certification 3303   3303

NO.7 A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which
login type must be used to see these failed attempts?
A. sysadm
B. system
C. auditor
D. reporter
Answer: C

certification Avaya   3303   3303

NO.8 What does db_mgr script do?
A. It stops and starts the database
B. It copies calling lists to *.old.
C. It rolls up the daily data into monthly statistics.
D. It removes all old and outdated files from the system.
E. It runs a backup of the database to DVD.
Answer: B

Avaya examen   3303 examen   3303 examen   certification 3303   3303 examen   3303

NO.9 A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which
two parameters, if mismatched, would cause this? (Choose two.)
A. PORTSinmaster, cfg
B. OPERATORS in master, cfg
C. MAXHIDSLOTS in master, cfg
D. H specified ports configuredindgswitch.cfg
E. N specified ports configured in dgswitch.cfg
Answer: A,E

Avaya   3303   certification 3303

NO.10 In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list
feature?
A. Agent Application
B. Command User Interface (System Telnet)
C. Analyst
D. Editor
Answer: B

certification Avaya   3303   3303 examen   3303 examen   3303

NO.11 A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are
on break cannot be seen.
What is the reason for this happening?
A. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the
system by looking at a Dialer Agent view Instead.
B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the
"Go On Break" option in the PC Agent menu.
C. Display of agents who have used the "Go On Break" function of PC Agent application is not supported
in Monitor.
D. Monitor may not be configured to display agents who are on break.
E. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
Answer: D

certification Avaya   3303   3303 examen   3303 examen   3303 examen   3303 examen

NO.12 Which three should you verify if a network connection error is suspected between the Avaya Proactive
Contact 5.X server and the PG230RM? (Choose three.)
A. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
B. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe
AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the
Current Internet Address).
C. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive
Contact server.
D. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
Answer: A,B,E

Avaya examen   3303   3303   3303   3303

NO.13 Which hardware component is required for a hard dialer Proactive Contact 5.X.?
A. Avaya Application Enablement Services (AES) 3.1 or later
B. Avaya Enhanced Network Bus Controller (ENBC)
C. Avaya Communication Manager (CM) 3.1 or later
D. TN-744-based Call Classifier Cards version "e" or later
Answer: B

Avaya examen   3303   3303 examen

NO.14 On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error
summary reports?
A. Agent
B. Job
C. Administrative
D. Agent Monthly
Answer: B

Avaya examen   3303   3303 examen   3303 examen

NO.15 A system supervisor uses Editor to create a new completion code for use in a Job that will run later in
the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job
Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
A. The agents did not get the email describing the new completion code and the conditions for Itsuse.
B. The completion code changes are in the pending state and won't be available to agents until after the
next dialing application restart.
C. The Proactive Contact Agent application has not been updated to use the new completion code.
D. Monitor is not working properly. There should be at least a few calls with the new completion code.
E. The system supervisor forgot to add the new completion code to the agent keys file associated with the
job.
Answer: B,E

Avaya   certification 3303   3303   3303

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Guide de formation plus récente de Avaya 132-S-712-2

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Code d'Examen: 132-S-712-2
Nom d'Examen: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
Questions et réponses: 62 Q&As

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NO.1 You are using the Avaya Solution Designer. What is the correct input on the ACD line
on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent
Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

Avaya   certification 132-S-712-2   certification 132-S-712-2   certification 132-S-712-2   132-S-712-2   132-S-712-2

NO.2 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the
customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent
releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when
the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and
the agent
records it and ends when the agent releases the record
Answer:B

Avaya   132-S-712-2 examen   certification 132-S-712-2

NO.3 When using the Avaya Solution Designer tool, the License Quantity for Agent
Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

Avaya   132-S-712-2 examen   132-S-712-2   certification 132-S-712-2

NO.4 Your customer has a group of agents that handle clerical and other duties and who
handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because
calls are
queueing or being abandoned. However, the response is often too late to be of much help
and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's
needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

certification Avaya   132-S-712-2 examen   132-S-712-2 examen   certification 132-S-712-2

NO.5 Your customer has difficulty sorting through their current system's reports to give
supervisors
information that pertains only to their particular group. Which feature should in Avaya
Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.HierarchyManager
Answer:D

Avaya   132-S-712-2   certification 132-S-712-2   132-S-712-2   certification 132-S-712-2

NO.6 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio?
(Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

Avaya examen   132-S-712-2   132-S-712-2

NO.7 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor
software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

Avaya examen   132-S-712-2   certification 132-S-712-2   certification 132-S-712-2

NO.8 Your customer runs a collections call center. When an inbound call comes in, your
customer wants be
able to keep the customer from being called back on the outbound jobs if payment was
received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the
agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

Avaya   132-S-712-2 examen   132-S-712-2   132-S-712-2

NO.9 Which feature meets the needs of customers who want to run jobs that play messages
to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

Avaya examen   132-S-712-2 examen   132-S-712-2   certification 132-S-712-2   132-S-712-2

NO.10 The Avaya Proactive Contact access server provides which two functions within the
system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

certification Avaya   certification 132-S-712-2   132-S-712-2

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